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Website hosting and care plans

Website Hosting & Care Plans

Reliable hosting and support matched to your website

All Care plans include website hosting. Prices exclude IVA.

Support language: Support is currently provided in English. Spanish support is available only by prior appointment through a translator.

The right care for the right build

Not every business website should be built using the same technology.

A focused landing page, three-page website or five-page bilingual site may perform best as a lean static build using semantic HTML5, CSS3 and modern JavaScript. Other projects may benefit from WordPress, e-commerce software, a content management system or more advanced functionality.

DNS Donkey selects the technology according to what the website needs—not according to a fixed platform preference.

Our Care plans follow the same principle. We provide the maintenance appropriate to the way your website has been built.

Managed careMatched to your website
HostKeep the website available
ProtectMaintain and monitor
SupportProvide practical human help
Compare the plans

See exactly what is included.

Choose hosting on its own, or add the level of maintenance and support your website needs.

All Care plans include website hosting. Prices exclude IVA.

On a smaller screen, swipe or scroll the table sideways to compare all four plans. A dash means the service is not included.

Comparison of DNS Donkey Hosting Only, Essential Care, Business Care and Complete Care
Included serviceHosting Only€120/yearEssential Care€29/monthBusiness Care€59/monthComplete Care€89/month
Website hostingIncludedIncludedIncludedIncluded
SSL certificate supportIncludedIncludedIncludedIncluded
Scheduled backupsHosting levelIncludedIncludedIncluded
Availability monitoringBasicEnhancedEnhanced
Security monitoringBasicEnhancedEnhanced
Platform-appropriate maintenanceIncludedIncludedIncluded
Recovery following a covered update issueIncludedIncludedIncluded
Contact-form and enquiry-route checksOn requestQuarterlyMonthly
Performance reviewQuarterlyMonthly
Bilingual display and language-switch checksOn requestQuarterlyMonthly
Website health summaryOn requestQuarterlyMonthly
Routine content changes30 minutes/month60 minutes/month
Support priorityHosting issues onlyStandardPriorityHighest priority

Domain renewals, business email, premium licences, paid third-party services and work outside the agreed allowance are not included unless confirmed in writing.

Hosting, maintenance and support

What each plan includes.

Clear allowances and practical support, without paying for maintenance your website does not need.

Hosting Only

€120per year

For businesses that need dependable hosting but prefer to manage website maintenance, content and technical changes separately.

Discuss Hosting Only
  • Hosting for one standard business website
  • SSL certificate setup and renewal support
  • Assistance connecting the website and domain
  • Hosting-level backup provision
  • Help with hosting-related access or availability issues
  • Clear website ownership and access arrangements

Hosting Only does not include website maintenance, content changes, software updates, form testing, repairs or ongoing technical monitoring.

Essential Care

€29per month

A practical foundation for a straightforward business website that does not require frequent changes.

Includes:

  • Website hosting
  • SSL certificate support
  • Scheduled backups
  • Basic website availability monitoring
  • Basic security monitoring
  • Maintenance appropriate to the website’s technology
  • Recovery assistance following a covered maintenance issue
  • Standard technical support

Routine content changes are not included and can be quoted separately.

Discuss Essential Care

Complete Care

€89per month

For businesses that rely heavily on their website and want more proactive care and regular assistance.

Includes everything in Business Care, plus:

  • Monthly contact-form and enquiry-route checks
  • Monthly website performance review
  • Monthly website health summary
  • Monthly bilingual display and language-switch checks where applicable
  • More proactive identification of technical issues
  • Highest support priority
  • Up to 60 minutes of routine content changes each month

The 60-minute allowance replaces the 30-minute Business Care allowance.

Discuss Complete Care

All Care plans include website hosting. Prices exclude IVA. Domain renewals, business email, premium licences, paid third-party services and work outside the agreed allowance are not included unless confirmed in writing.

Built differently. Cared for appropriately.

Maintenance matched to the build.

The technology determines the maintenance. Your plan determines the included checks, frequency and content allowance.

Static HTML5, CSS3 and JavaScript websites

Static websites do not depend on WordPress, themes or a collection of plugins. This can make them particularly suitable for fast landing pages, small business websites and carefully structured bilingual content.

Care for a static website may include:

  • Hosting and SSL management
  • File and configuration checks
  • Backup and recovery arrangements
  • Contact-form and email-route testing
  • Security and availability monitoring
  • Browser and responsive-display checks
  • Performance reviews
  • Content and bilingual-page updates

A static site will not be charged for unnecessary WordPress or plugin maintenance.

WordPress and other CMS websites

Content management systems require a different maintenance process because their software components continue to change after launch.

Care may include:

  • CMS software updates
  • Theme and plugin updates
  • Compatibility checks
  • Backup checks before significant updates
  • Recovery following a covered update conflict
  • Security monitoring
  • Database and performance reviews
  • Form and functional testing

The exact work depends on the platform, configuration and third-party software used by the website.

E-commerce, membership and advanced websites

Online shops, membership websites, booking platforms and other transactional systems carry additional operational requirements.

These may require:

  • Payment and checkout testing
  • Account and login checks
  • Order or booking workflow testing
  • More frequent backups
  • Enhanced security monitoring
  • Integration checks
  • Custom recovery arrangements

These websites are reviewed individually and may require a tailored Care plan.

Web applications are covered by separate App Care plans. Explore App Care

Small changes, clearly defined

What counts as a routine content change?

Included content time can be used for reasonable changes to existing website content, such as:

  • Editing opening hours or contact information
  • Replacing supplied images
  • Updating existing text
  • Adding a short notice or promotion
  • Changing an existing button or link
  • Making small adjustments to an existing page
  • Applying supplied English or Spanish text to an existing bilingual layout
Important information

A clear starting point for ongoing care.

Care plans are available for websites built by DNS Donkey and for suitable existing websites following an initial technical review.

The review allows us to confirm:

  • How the website was built
  • Where it is currently hosted
  • Its present technical condition
  • Any existing security, software or performance problems
  • Which Care plan is appropriate
  • Whether remedial work is required before ongoing care begins

Reliable care, honest expectations.

No responsible provider can promise that a website will never experience downtime, a software conflict or a security issue. Good website care reduces risk, keeps important systems maintained and provides a clear route for help when an issue occurs.

Domain renewals, business email, premium licences, paid third-party services and work outside the agreed allowance are not included unless confirmed in writing.

Not sure which plan you need?

Tell us how the website was built, how important it is to your business and how much help you expect to need.

We will recommend the smallest sensible plan—not the most expensive one.

Discuss your hosting and care requirements